 How do I add items to my shopping cart? |
| How can I delete an unwanted item from my shopping cart? |
| Is the ordering process secure? |
| Is my order subject to sales tax? |
| How much do you charge for shipping and handling? |
| What payment methods do you accept? |
| I do not have a credit card, can I still place an order? |
| After I have placed my order, can I check the status on it? |
| What is your return policy? |
| Do you ship internationally? |
| How do I make a return or get a replacement Item? |
| What is a core return? |
| Can I have an order shipped to a P.O. Box? |
| What do I do if I forget my password? |
| How do I cancel or change my order? |
| How do I check the balance of my gift certificate? |
| What is the status of my refund? |
How do I contact customer service?
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 How do I add items to my shopping cart?
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You can add items to your shopping cart by either
using our search engine to find the item(s) that you wish to purchase
or by browsing through our categories and/or our website. Once you
find an item(s) you'd like to buy, simply hit the  or 
button closest to the item(s) you are interested in to add the selected
item(s) to your shopping cart. At this point, you can change the quantity
of items you'd like to order, delete an item, empty the shopping cart,
continue shopping, or check out. Please note that images on our site are meant to give you a general idea of the product and do not always reflect the exact product being sold. Please read the product details in order to learn about the actual product. |
How can I delete an unwanted item from my shopping cart?
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| You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row next to the item. |
Is the ordering process secure?
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| YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end. Click here to view our shopping guarantee. |
Is my order subject to sales tax?
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| We are required by law to charge sales tax for all orders shipped to the state of New York. We do not charge sales tax on any orders shipped outside of New York state. |
How much do you charge for shipping and handling?
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Handling is always free. Ground shipping is free on all orders over $50. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.
At AutoPartsWay.com we use a combination of shipping methods which include UPS, FedEx, Airborne and USPS for International and APO/FPO orders only. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWay.com ships from multiple warehouses throughout the country. We automatically choose the closest warehouse to your location that has the part you ordered available.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
TRANSIT TIME:
Ground: 3 - 8 Business Days
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
APO/FPO: 8 - 15 Business Days
Canada: 8 - 15 Business Days
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What payment methods do you accept?
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| We accept VISA, MasterCard, American Express, Discover Card on our website. If you would like to pay for your order using a personal check, cashier's check, PayPal, or a money order please contact us and we will gladly accept your order and Payment method. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing. |
I do not have a credit card, can I still place an order?
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YES! We do accept checks and money orders. Customers using this payment option can download our order form, fill it out and mail it with your payment to:
AutoPartsWay.com
545 8th Avenue Suite 401
New York, NY 10018
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it. |
After I have placed my order, can I check the status on it?
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| Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. |
What is your return policy?
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If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assambled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchendise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and swithches will not receive a refund if the packaging as been opened or installation has been attempted.
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Do you ship internationally?
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| YES, please contact our customer service for full shipping costs and payment options.
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How do I make a return or get a replacement Item?
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| In order to return an item, you need to obtain a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
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What is a core return?
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When you purchase a remanufactured part, you may have the option of returning your old part or "core" for a credit. You will be notified as to whether a core credit is available for the part you are purchasing during the checkout process. If it is, simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
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Can I have an order shipped to a P.O. Box?
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Currently we do not ship to P.O. Boxes, unless your address is an APO/FPO location.
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What do I do if I forget my password?
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If you forgot your password please Your Account and fill in your email address. Your password will be sent to the email address you have registered with us.
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How do I cancel or change my order?
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All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST - Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
Once payment has been confirmed we cannot add/remove parts from the order or change your shipping option.
Please note that a 5% processing fee will be charged on all orders canceled by the customer.
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How do I check the balance of my gift certificate?
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| Please click here to check the balance of your gift certificate.
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What is the status of my refund?
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| It may take up to 30 days for your returned parts to be inspected by our warehouse and for credit to be issued back to your account. You will receive an email from us once your credit is processed. If you paid with a credit card, a refund will appear on your credit card. If you paid with PayPal, a Money Order or a check, you will receive store credit for your return or cancellation. If more then 30 days have passed since you returned your products and credit has not been posted to your account please click here to contact our customer care team.
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How do I contact customer service?
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If you already have an order placed with us and would like to cancel, return or check the status of your order, please log into Your Account and select the order you wish to view. For all other questions please contact our customer care team.
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Call Us |
